Help Center

To begin our privacy protection services, we need:

• Identity Verification: Name, email, and phone number for removal requests
• Data Details: What personal information you want protected
• Contact Preferences: How you want to receive status updates
• Payment Method: Secure payment processing for services

We only use information necessary for our services and never sell your data.

Timeline for different operations:

• FREE Email Scan: Instant results within seconds
• AI Scanning: Complete results within minutes
• Data Broker Removal: 7-30 days depending on cooperation
• Search Engine Removal: 2-4 weeks for processing
• Dark Web Protection: Ongoing with weekly reports

You'll receive regular updates on our progress through your dashboard.

Our full protection suite includes:

• 🎁 FREE Email Scan: Instant exposure check - no registration required
• ⚔ Data Broker Removal: Attack 3,200+ online directories to remove your data
• 🌊 Dark Web Protection: 24/7 protection of threat networks
• 📱 Social Media Protection: Clean up 150+ social platforms
• 🏛 Public Records Removal: Remove from government databases
• 📸 Visual Content Removal: Remove photos and videos
• 🌐 Website Content Cleanup: Remove personal content from sites
• ⛓ Blockchain Verification: Immutable proof of our work

Our AI detection system uses advanced machine learning to:

• Pattern Recognition: Identify personal information across different formats
• Context Analysis: Understand when information poses privacy risks
• Risk Assessment: Prioritize removals based on threat levels
• Automated Processing: Generate removal requests with 97% accuracy
• Continuous Learning: Improve detection with each operation

All AI processing uses encryption to protect your data during analysis.

Honest answer: While we're highly successful, we cannot guarantee 100% removal because:

• Some websites may not comply with removal requests
• Information may resurface on new platforms
• Legal or public interest considerations may prevent some removals
• New data breaches may expose information again

However: We typically achieve 99%+ success rates and provide ongoing protection to catch new threats. Our blockchain verification system provides transparent proof of our efforts.

We accept these payment methods:

• 💳 PayPal: Most popular and secure option
• 💳 Credit Cards: Visa, MasterCard, American Express (via PayPal)
• 💰 Bank Transfers: For larger protection packages
• ⚡ Cryptocurrency: Bitcoin and Ethereum accepted

All payments are processed securely with bank-level encryption. We never store payment information.

Our Refund Policy:

• 30-Day Guarantee: Full refund if no removal attempts made
• Partial Refunds: Available for services not yet performed
• Service Credits: Alternative compensation for ongoing issues
• Escalation Process: Contact our support team for complex cases

Contact: Email support@piirate.ai or call (480) 675-7832 to discuss your situation.

To update your account:

1. Log into your dashboard
2. Navigate to "Account Settings" in the navigation
3. Update your personal information, contact details, or preferences
4. Change payment methods in the "Billing" section
5. Save changes to update your profile

For security changes (password, email), you'll receive verification messages to confirm updates.

Troubleshooting login issues:

1. Check Credentials: Verify email and password are correct
2. Reset Password: Use "Forgot Password" link
3. Clear Browser: Clear cookies and cache, try incognito mode
4. Disable Extensions: Turn off browser extensions temporarily
5. Try Different Browser: Test with Chrome, Firefox, or Safari
6. Check Email: Look for verification or security emails

Still having trouble? Contact us at support@piirate.ai

Email Scanner troubleshooting:

• Valid Email: Ensure you're entering a valid email format
• Rate Limiting: Wait 60 seconds between scans if using repeatedly
• Internet Connection: Check for stable connection
• Browser Compatibility: Use modern browsers (Chrome 90+, Firefox 88+)
• Refresh Page: Reload the page and try again
• Disable VPN: Some VPNs may interfere with scanning

For persistent issues, our technical team can help at support@piirate.ai

Check these common issues:

• Spam Folder: Check spam/junk folders for PIIRATE emails
• Email Settings: Verify notification preferences in your account
• Whitelist Us: Add support@piirate.ai to your contacts
• Email Filters: Check for email rules blocking our messages
• Update Email: Ensure your email address is current in your account
• Server Issues: Some email providers may delay delivery

You can always check status updates in your dashboard as well.